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Frequently Asked Questions

Everything you need to know before you visit us in Frisco. Tap any question to see the answer. If your question isn’t here, call or message us — we’re happy to help.

Booking & Appointments

How do I book an appointment?

Call or message us at (214) 403-1937, or send us a message on WhatsApp — we will find a time that works with your specialist and your schedule.

→ Call (214) 403-1937 · Chat on WhatsApp
Are you accepting new clients?

Yes — new clients are always welcome. Our team includes stylists and estheticians at several experience levels, and we will help you find the specialist and the time that fit your schedule and budget.

How far in advance should I book?

It depends on the service. Cuts, facials, and lash or brow appointments often have same-week openings, while color work, balayage, and long treatments reserve larger blocks of time and tend to book further out. Call or message us and we will tell you the soonest opening that works.

→ For a short-notice opening, call or text us and we’ll check the schedule for you.
Can I choose which stylist or specialist I see?

Yes. You can request a specific team member when you book, subject to their availability. Our stylists work in tiers — Master, Senior, and Junior — and the tier is reflected in the price, so you can choose the level of experience and the price point that suit you best.

Do I need a consultation first?

For color, chemical hair treatments, and advanced skin or body services, we recommend a consultation. It gives your specialist a chance to see and feel your hair or skin, hear your history, and confirm the plan and the price before any work begins — so there are no surprises at checkout. Consultations can be booked the same way as any appointment.

Before Your Visit

What if I have allergies, sensitive skin, or a health condition?

Please tell us when you book, and again at the start of your visit. Let us know if you are pregnant or breastfeeding, taking medication, have recently had surgery, or have had a reaction to a product or treatment before. Some services may not be suitable in certain situations, and your specialist will always advise you on a safer alternative rather than proceed.

Do I need a patch test before color, lash, or brow tinting?

If it is your first time with color, lash lift, or brow tinting — or you have reacted to a product before — say so when you book and we will arrange a patch test in good time before your appointment. It is a quick step and the safest way to check for sensitivity.

Pricing & Payment

Why do your prices say “and up”?

Because the price of a service depends on the work it takes to reach your goal. We price using a structure of product cost plus labor: the amount of color or product used and the time required both affect the total. The price shown on our menu is the starting point — your specialist confirms the final price with you before starting, so you always know the cost in advance.

Do you charge more for long or thick hair?

Yes. Longer, thicker, or denser hair takes more product and more time, so the starting price increases accordingly. This is also true for color corrections and for hair that has been previously colored at home — correcting that work usually takes additional steps.

Can I get a price before I come in?

We can always give you a starting price by phone, and we will be as accurate as we can. For an exact figure we need to see and feel the hair or skin. If you call, it helps to have a current photo of your hair or skin in natural light and a rough idea of your history.

→ Call or text (214) 403-1937 for a starting price.

Services & Results

Which service should I book for my concern?

Here is a simple guide to our most requested services:

  • Roots growing in or new grays: Root Touchup (about every 4–6 weeks).
  • Color looking brassy or dull, or shine missing: Toner or Glaze.
  • More dimension and lightness: Mini Partial, Partial, or Full Highlights, or Balayage.
  • Frizz, texture, or rough hair: Brazilian Blowout, Hidrokera 80, or Capilar Botox.
  • Tired, dry, or congested skin: Express, Radiant Perfect, or Ultimate Rejuvenation Facial.
  • Fine lines, firmness, or texture: Dermaplane Facial or HIFU Facial.
  • Bloating and shaping the body: Radiant Perfect Body Contouring & Sculpting.
  • Lashes and brows: Classic, Hybrid, or Volume lash extensions; Lash Lift & Tint; Brow wax; Radiant Brow Lamination & Tint.

Still not sure? Book a consultation or call us and we will point you to the right service.

How long will my appointment take?

For facials and body services: the Express Facial takes 30 minutes, the Radiant Perfect Facial and our body contouring sessions run about 60 minutes, and the Ultimate Rejuvenation Facial and Ultimate Contouring run about 90 minutes. Hair color and chemical treatments take longer and vary with the amount of hair and color history, so ask when you book and we will set aside the right amount of time.

Will I have downtime? What should I expect afterward?

Most of our treatments are designed for little to no downtime. Our HIFU treatment, for example, is a non-invasive lift with no downtime. With some facials and skin treatments your skin may look flushed or feel warm for a few hours afterward, which is normal. Your specialist will give you simple aftercare instructions at the end of your visit — follow them, and you will get the best results.

→ If anything concerns you after a treatment, contact us as soon as possible so we can advise you.
How often should I come back for maintenance?

Our treatments are designed with a maintenance rhythm in mind:

  • Root touchup: every 4–6 weeks.
  • Capilar Botox: results last up to 6 weeks.
  • Hidrokera 80: results last up to 12 weeks.
  • Capilar Exfoliation: results last 6–12 weeks.
  • Hydration Deep Conditioner: results last 2–4 weeks.
  • Brazilian Blowout: results last up to 16 weeks.
  • Lash extensions: a refill is typically needed every 2–3 weeks to stay full.

Your specialist will suggest the right interval for your hair, skin, and routine.

Policies

Location & Contact

Where are you located?

We are at 400 Stonebrook Parkway, Suite 405, Frisco, TX 75036. Use the map on our home page for turn-by-turn directions.

→ See the map and contact details
What are your hours?

Our specialists work by appointment, so rather than publish fixed hours we keep availability live. Call or text (214) 403-1937 and we will tell you the soonest opening and our current availability.

Do you speak Spanish?

Sí — yes. Our team is bilingual and we are happy to serve you in English or Spanish, on the phone and in the salon. (See our Spanish version of this page.)

How can I contact you?
  • Phone: (214) 403-1937 — English or Spanish.
  • WhatsApp: message us on WhatsApp.
  • Online: use the contact form on our home page.
  • Visit: 400 Stonebrook Parkway, Suite 405, Frisco, TX 75036.

Still have a question?

Call or text us at (214) 403-1937, message us on WhatsApp, or use the form on our home page. We are glad to help — in English or Spanish.

Last updated: October 2026

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